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Macintosh Troubleshooting

Index

System Startup

 

Applications

Computer/Peripherals

Disk

 

Network and File Sharing

 

How To:

File

File Can't Be Thrown Away

 
System Startup

System Does Not Start

System Starts and Freezes

System Starts with a Question Mark

System Starts with a Sad Mac

System Starts with Wrong "Music"

Applications

Applications Unexpectedly Quit

Application will not open

"Application busy or missing" or "Application not found"

System Locks Up

Immediate

To Prevent another occurrence

Computer Starts, Not Enough Memory Message Appears

Time, Date Incorrect, Control Panels Settings Won't Stick

Icons look different

Computer/Peripherals

Hard Disk Problems

Keyboard Problems

Monitor Problems

Disk

Lock original disks to prevent viruses/erasures

Floppy Won't Eject

Disk Shuffle

Disk Ghost

CD-ROM Won't Eject

File

File Can't Be Thrown Away

Network and File Sharing

Cannot See File Server

Cannot Log on to Another Workstation or File Server

To Remove Desktop Printer

Hubs Not Working Properly

Forgotten Password for Appleshare

Speed Boosters

How To:

Rebuild Desktop-Restart with Command+Option+Shift keys depressed. Hold keys until message appears, click OK. <return to top>

Zap PRAM-Start with cold boot with Command+Option+P+R keys depressed. Hold key until 2 chimes. Make sure key caps is not depressed. Check desktop pattern, memory, network, Appletalk, etc. <return to top>

Start from CD/ External Hard Drive-Start with Command+Option+Shift keys depressed. Icon should be on top of hard drive icon for LC computers. For Power Mac hold the C key or Control+C keys down <return to top>

Use Extensions Manager-Start with space bar down <return to top>

Allocate more Memory-Close Application, highlight icon which launches the application, choose Get Info in File menu, highlight the preferred memory and increase the number <return to top>

To Stop Most Applications-Type Command+Period <return to top>

Empty Trash-Hold down Option key while emptying trash, or restart computer and then empty trash. <return to top>

Take Picture-Hold down Command+Shift+3 <return to top>

Rename Laserwriter-On computer connected to LaserWriter: run laser utility/and choose the Namer <return to top>

Clean System Reinstall-Move System file into Preferences folder and rename the System Folder before you do the regular install with the proper diskettes. Move needed files from the old System folder to the new one and then trash the old System folder For 7.5 OS, hold the Command+Shift+K keys down at the main menu of the installer screen. Select Install new system folder and OK. Select Clean Install. Move needed files/extensions/control panels/preferences from the old System folder to the new one and then trash the old System folder. <return to top>

Rename Appletalk Imagewriter-On computers connected to Imagewriter: Pull Appletalk Imagewriter icon to root level System Folder. Restart computer, make sure printer is turned on. Go to chooser/ select. Put in utility disk and launch Namer. When through, put the Appletalk Imagewriter icon back. <return to top>

This manual was originally distributed by Dr. Dot Bilsky, formerly Senior Systems Analyst with Memphis City Schools

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